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RETURNS

CAN I GET REFUND AFTER PURCHASED?

All the products sold are not eligible for returns and refunds. We only accept returns unless the product has a manufactured flaw upon receipt. Please email us at enbraze@gmail.com or contact our team throughFacebook orInstagram with a photo of the defect for refund approval and returning method.


HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?

All returns must be made within 7 days from the date of purchase. Once we have received your item, it should take approximately 5-7 business days to complete.


DO I NEED TO PAY SHIPPING FOR MY RETURN ITEMS?

Yes, you will be responsible for getting the item back to us, but the shipping charges back to you will be on us! ☺



SIZE EXCHANGE

WHAT IF I WANT TO CHANGE THE SIZE AFTER PURCHASE? 

All size exchanges must be made within 7 days from the date of purchase. Please email us at enbraze@gmail.com or contact our team throughFacebook orInstagram. Also, please state your name, phone number, order number, date of purchase, mailing address, and your new size.


HOW MUCH DOES IT COST FOR A SIZE EXCHANGE? 

RM30 will be charged per item.


DO I NEED TO PAY SHIPPING FOR MY EXCHANGE ITEMS?
Yes, you will be responsible for getting the item back to us. However, the shipping charges back to you will be on us within Malaysia. ☺ International customers are responsible to pay for their shipping fees for both ways.